Appirio Sync - Proxy Resolved

In regards to our earlier message this morning, our production server is back online as of today at 11:02am PST.

All pending syncs will be processed and all contacts and events created during the downtime will be synchronized. We apologize for any inconvenience.

If you have any additional questions, please contact us at support@appirio.com.

Appirio Sync - Proxy Error

Our production server is currently being manually reset to address a global issue. The reset will take a few hours to complete. You may notice this error in the meantime:

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Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /sync/premium/index.jsp.

Reason: Error reading from remote server

Apache/2.2.4 (Fedora) Server at www.appirio.net Port 443
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Please note that once the server is back online, all pending syncs will be processed and all contacts and events created during the downtime will be synchronized. We will post again to confirm once the server is online. We apologize for any inconvenience.

If you have any additional questions, please contact us at support@appirio.com.

Release Notes: Appirio Sync Products - 02/10/2009

Appirio Cloud Connectors - This release was automatically rolled out to all Appirio users of the relevant products below.

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Added Functionality:

• Support for Multiday Events - Salesforce recently added support for calendar events of up to 14 days in duration. Users of Salesforce with Multiday Events enabled (Setup > Customize > Activities) can now sync Salesforce with their multiday calendar events from Google (note that the duration of recurring event instances is limited to 24 hours). (Products: Personal Sync, Premium Sync, Calendar Sync)
  

• Allow Marketing User Access to All Campaign Timelines - The Marketing User can now see all the Campaign Timelines configured for the organization. This includes their own Campaign Timelines as well as those created by other users. (Products: Campaign Timelines)
  

• Sort Filter and Display Fields in Alphanumeric Order by Label - (Products: Personal Sync, Premium Sync, Contact Sync, Campaign Timelines)
  

Known Issues Addressed:

• Fix for Contacts with Empty Email Address - Contacts without email addresses cannot be synced. However, after a contact that previously had no email address was updated to include an email address, it was not synced. (Products: Personal Sync, Premium Sync, Contact Sync)

• Fix for Conditions reset after Preview - After a preview, filters set to "not equal to" were changed to "equal to". (Products: Personal Sync, Premium Sync, Contact Sync)

• Fix to Allow Change in Sync Direction, Calendar - Sync was not properly responding to changes in sync direction or calendar unless it was deleted and recreated. (Products: Personal Sync, Premium Sync, Calendar Sync)

• Fix for Deleted Google Contact Group - After contact sync was configured to filter by Google contact group, the user was unable to revert to syncing all groups. (Products: Personal Sync, Premium Sync, Contact Sync)

• Fix to Allow Change in Sync Direction, Calendar - Sync was not properly responding to changes in sync direction or calendar unless it was deleted and recreated. (Products: Personal Sync, Premium Sync, Calendar Sync)

Launching Appirio Personal Sync

For individuals who use Salesforce and Google to get their jobs done, Appirio is pleased to announce the personal edition of our sync products. For the first time, individuals can combine the on-demand tools they use personally with the tools they're given to conduct business, without any application for IT to install or configure.

This free service extends Appirio's enterprise synchronization products, unveiled earlier this year and being used by more than 1,500 organizations of all sizes worldwide. The new personal edition removes barriers to adoption, offers an enhanced user experience, and an easy upgrade path.

See our press release here, our product page here, and a 4 minute flash demo of the application here. You can also view the full user guide here. Best of all, just click here to login and get started... there's no application to install or administrative permission required.

Features of Personal Edition:

• No barriers for individuals to use Salesforce and Google together-- get started today without altering your organization's Salesforce application
• Enhanced user experience that makes keeping Salesforce and Google in sync easier than ever
• Easy upgrade path: Always enjoy basic calendar and contact sync for free, or upgrade to Unlimited edition for the individual or Premium Sync for the entire organization to enjoy unlimited sync from within Salesforce, centralized user administration, and enterprise-level support