Appirio Sync - Proxy Resolved

In regards to our earlier message this morning, our production server is back online as of today at 11:02am PST.

All pending syncs will be processed and all contacts and events created during the downtime will be synchronized. We apologize for any inconvenience.

If you have any additional questions, please contact us at support@appirio.com.

Appirio Sync - Proxy Error

Our production server is currently being manually reset to address a global issue. The reset will take a few hours to complete. You may notice this error in the meantime:

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Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /sync/premium/index.jsp.

Reason: Error reading from remote server

Apache/2.2.4 (Fedora) Server at www.appirio.net Port 443
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Please note that once the server is back online, all pending syncs will be processed and all contacts and events created during the downtime will be synchronized. We will post again to confirm once the server is online. We apologize for any inconvenience.

If you have any additional questions, please contact us at support@appirio.com.

Appirio Sync - Important Update

Due to the immense popularity of our Sync products for Salesforce and Google, we are going to update our infrastructure to help confirm that continued usage of our products remains seamless. Part of our installation process requires that our customer either (1) Whitelist our IP address, or (2) Login with the Salesforce Security Token, to activate the product. Salesforce security measures require this activation. A few of our longstanding accounts may be currently activated via whitelisting a legacy server IP address that we will be taking offline. To ensure continued success with Appirio's sync products, please note our following user solution: Appirio Sync - Granting Access. This guide will detail how to grant access to Appirio's products by whitelisting the correct IP address, or using your Salesforce Security Token.

If you have any questions, please do not hesitate to contact us.

Release Notes: Appirio Sync Products - 02/10/2009

Appirio Cloud Connectors - This release was automatically rolled out to all Appirio users of the relevant products below.

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Added Functionality:

• Support for Multiday Events - Salesforce recently added support for calendar events of up to 14 days in duration. Users of Salesforce with Multiday Events enabled (Setup > Customize > Activities) can now sync Salesforce with their multiday calendar events from Google (note that the duration of recurring event instances is limited to 24 hours). (Products: Personal Sync, Premium Sync, Calendar Sync)
  

• Allow Marketing User Access to All Campaign Timelines - The Marketing User can now see all the Campaign Timelines configured for the organization. This includes their own Campaign Timelines as well as those created by other users. (Products: Campaign Timelines)
  

• Sort Filter and Display Fields in Alphanumeric Order by Label - (Products: Personal Sync, Premium Sync, Contact Sync, Campaign Timelines)
  

Known Issues Addressed:

• Fix for Contacts with Empty Email Address - Contacts without email addresses cannot be synced. However, after a contact that previously had no email address was updated to include an email address, it was not synced. (Products: Personal Sync, Premium Sync, Contact Sync)

• Fix for Conditions reset after Preview - After a preview, filters set to "not equal to" were changed to "equal to". (Products: Personal Sync, Premium Sync, Contact Sync)

• Fix to Allow Change in Sync Direction, Calendar - Sync was not properly responding to changes in sync direction or calendar unless it was deleted and recreated. (Products: Personal Sync, Premium Sync, Calendar Sync)

• Fix for Deleted Google Contact Group - After contact sync was configured to filter by Google contact group, the user was unable to revert to syncing all groups. (Products: Personal Sync, Premium Sync, Contact Sync)

• Fix to Allow Change in Sync Direction, Calendar - Sync was not properly responding to changes in sync direction or calendar unless it was deleted and recreated. (Products: Personal Sync, Premium Sync, Calendar Sync)

Launching Appirio Personal Sync

For individuals who use Salesforce and Google to get their jobs done, Appirio is pleased to announce the personal edition of our sync products. For the first time, individuals can combine the on-demand tools they use personally with the tools they're given to conduct business, without any application for IT to install or configure.

This free service extends Appirio's enterprise synchronization products, unveiled earlier this year and being used by more than 1,500 organizations of all sizes worldwide. The new personal edition removes barriers to adoption, offers an enhanced user experience, and an easy upgrade path.

See our press release here, our product page here, and a 4 minute flash demo of the application here. You can also view the full user guide here. Best of all, just click here to login and get started... there's no application to install or administrative permission required.

Features of Personal Edition:

• No barriers for individuals to use Salesforce and Google together-- get started today without altering your organization's Salesforce application
• Enhanced user experience that makes keeping Salesforce and Google in sync easier than ever
• Easy upgrade path: Always enjoy basic calendar and contact sync for free, or upgrade to Unlimited edition for the individual or Premium Sync for the entire organization to enjoy unlimited sync from within Salesforce, centralized user administration, and enterprise-level support

Launching Appirio Premium Sync

For companies that use Salesforce together with Google Apps (Google's business-focused communication and collaboration applications), Appirio also unveiled Premium Contact and Calendar Sync. This subscription-based service extends Appirio's free synchronization products, unveiled earlier this year and being used by more than 1,500 organizations of all sizes worldwide. The new Premium edition delivers unlimited sync for both contacts and calendars, centralized user administration, and enterprise-level support in one convenient package.

See our press release here, our product page here, our Appexchange package here, and a 4 minute flash demo of the application here. You can also view the full administration guide and user guide here.

The product features:

• Calendar Sync and Contact Sync between Google Apps and Salesforce, together in 1 application
• Unlimited Sync: Sync as many contacts and as many years worth of calendar entries as you'd like, every half an hour.
• Easy Administration: Configure and monitor multiple user accounts from any admin login
• Enterprise-level Support: Calendar and contacts are mission critical information-- you'll get our highest priority phone support from trained local support engineers.

Premium Sync is a paid product-- the price chart below reflects an over 50% discount for an annual contract. Click here to place your order now.

Launching Appirio Contact Sync

Appirio today announced Appirio Contact Sync for Salesforce and Google Apps, a simple tool to select and sync contacts between Google Apps and Salesforce address books.

You can check out the press release here, the product page here, or the appexchange listing here. You might want to watch our 2 minute flash demo for a quick orientation.

Organizations need to bridge the gap between the information in Salesforce and the tools people use to manage their day-to-day activity. Today, you waste time manually importing, exporting, copying, and pasting contact information from Google to Salesforce. And you still don't have a single view of all the business activity related to a given person.

With Appirio Contact Sync, it is easy to automatically keep your Salesforce Contacts in sync with your Google Contacts. You choose which contacts you want to keep in sync using sophisticated filters-- Appirio does the rest automatically. Now you have the rich business context of the Salesforce contact management with the "add-as-you-email" convenience of Gmail. The result is a more complete view of your business network.

Product features:

• Filter Salesforce Contacts by ownership or other contact fields (all Salesforce security rules are enforced)
  
• Filter Google Contacts by group or domain
  
• Automatically update contact information via a Salesforce "stay-in-touch" email
• Advanced options for name parsing and conflict resolution (e.g., data conflicts and filter rule conflicts)
• Manage and monitor your syncs (e.g., start / stop syncs, see time of next sync, view log for previous sync)