Appirio Sync - Proxy Resolved

In regards to our earlier message this morning, our production server is back online as of today at 11:02am PST.

All pending syncs will be processed and all contacts and events created during the downtime will be synchronized. We apologize for any inconvenience.

If you have any additional questions, please contact us at support@appirio.com.

Appirio Sync - Proxy Error

Our production server is currently being manually reset to address a global issue. The reset will take a few hours to complete. You may notice this error in the meantime:

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Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /sync/premium/index.jsp.

Reason: Error reading from remote server

Apache/2.2.4 (Fedora) Server at www.appirio.net Port 443
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Please note that once the server is back online, all pending syncs will be processed and all contacts and events created during the downtime will be synchronized. We will post again to confirm once the server is online. We apologize for any inconvenience.

If you have any additional questions, please contact us at support@appirio.com.

Appirio Sync - Important Update

Due to the immense popularity of our Sync products for Salesforce and Google, we are going to update our infrastructure to help confirm that continued usage of our products remains seamless. Part of our installation process requires that our customer either (1) Whitelist our IP address, or (2) Login with the Salesforce Security Token, to activate the product. Salesforce security measures require this activation. A few of our longstanding accounts may be currently activated via whitelisting a legacy server IP address that we will be taking offline. To ensure continued success with Appirio's sync products, please note our following user solution: Appirio Sync - Granting Access. This guide will detail how to grant access to Appirio's products by whitelisting the correct IP address, or using your Salesforce Security Token.

If you have any questions, please do not hesitate to contact us.

Release Notes: Appirio Sync Products - 02/10/2009

Appirio Cloud Connectors - This release was automatically rolled out to all Appirio users of the relevant products below.

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Added Functionality:

• Support for Multiday Events - Salesforce recently added support for calendar events of up to 14 days in duration. Users of Salesforce with Multiday Events enabled (Setup > Customize > Activities) can now sync Salesforce with their multiday calendar events from Google (note that the duration of recurring event instances is limited to 24 hours). (Products: Personal Sync, Premium Sync, Calendar Sync)
  

• Allow Marketing User Access to All Campaign Timelines - The Marketing User can now see all the Campaign Timelines configured for the organization. This includes their own Campaign Timelines as well as those created by other users. (Products: Campaign Timelines)
  

• Sort Filter and Display Fields in Alphanumeric Order by Label - (Products: Personal Sync, Premium Sync, Contact Sync, Campaign Timelines)
  

Known Issues Addressed:

• Fix for Contacts with Empty Email Address - Contacts without email addresses cannot be synced. However, after a contact that previously had no email address was updated to include an email address, it was not synced. (Products: Personal Sync, Premium Sync, Contact Sync)

• Fix for Conditions reset after Preview - After a preview, filters set to "not equal to" were changed to "equal to". (Products: Personal Sync, Premium Sync, Contact Sync)

• Fix to Allow Change in Sync Direction, Calendar - Sync was not properly responding to changes in sync direction or calendar unless it was deleted and recreated. (Products: Personal Sync, Premium Sync, Calendar Sync)

• Fix for Deleted Google Contact Group - After contact sync was configured to filter by Google contact group, the user was unable to revert to syncing all groups. (Products: Personal Sync, Premium Sync, Contact Sync)

• Fix to Allow Change in Sync Direction, Calendar - Sync was not properly responding to changes in sync direction or calendar unless it was deleted and recreated. (Products: Personal Sync, Premium Sync, Calendar Sync)

Appirio Connects Salesforce to Google Apps: Launching Calendar Sync, Campaign Timeline, Document Search, and CRM Dashboards

We're happy to announce four new Software-as-a-Service (SaaS) offerings that bring together Google Apps and Salesforce CRM. The four Appirio offerings enable Salesforce and Google users to easily synchronize calendars, collaborate on marketing campaigns, find and embed documents, and create and share customized CRM dashboards.

See our press release here, our blog post here, or here for a 2 minute flash demo of each product.

Organizations using Salesforce for Google Apps have access to four Appirio products that combine the customer, sales and marketing information in Salesforce with the power of Google's collaboration tools. These Appirio products are available today as a part of the Salesforce for Google Apps launch, including:

• Appirio Search for Google Docs. Traditional office documents are costly and difficult to attach, store, and manage. Using Google Docs for Salesforce is an attractive, on-demand alternative, but requires manual effort that may inhibit adoption (e.g., changing screens to find the right document and copy / paste its URL into Salesforce). Appirio Search for Google Docs is the easiest way to get started capturing the benefits of Google Docs. Search for documents as you work in Salesforce, right from a Salesforce record detail page. Just one click, and you've linked a Google Doc to that record.
  
• Appirio Calendar Sync - With Appirio Calendar Sync, it is easy to automatically keep your Salesforce Calendar in sync with your Google Calendar. You can share customer-related events across company boundaries through an easy-to-use online calendar. And it is easy to associate every event in your calendar with the right account, opportunity, lead, case or any other custom object.
• Appirio Campaign Timeline for Google Calendar - Campaign managers spend time manually importing, exporting, copying, and pasting campaign data from Salesforce. Nobody has a single calendar with an overview of the campaigns that are relevant to them. As a result, campaigns are out of sync with people's day-to-day calendars. With Appirio Campaign Timelines, campaign managers have a simple tool to manage what information from what campaign is shared with whom. They can publish campaigns to a Google Calendar, giving key people inside or outside the company an "at-a-glance" overview. As a result, it's easier to coordinate your marketing campaigns with your team's day-to-day priorities.
• Appirio CRM Dashboards - Today, "casual" Salesforce users (e.g., executives) can't see Salesforce data without going into Salesforce... they don't know what they don't know. If they do go to Salesforce, the information they see sits in isolation from non-Salesforce data. With Appirio CRM Dashboards for Google Start Page, Salesforce data can be embedded on a Google Start Page, Google Doc, or Google Site. Appirio CRM Dashboards are dynamic, allowing for in-place drilldown, customization, and links to the underlying Salesforce data. And the data can be combined with any other information available through Google, right where people start their day.

Each of these products uses Force.com and Google's open APIs to run entirely "in the cloud" without any Appirio servers. The products are available through the salesforce.com AppExchange, the Google Solutions Marketplace, and the Appirio products page.